Return & Refund Policy
At Hothath, we strive to ensure your satisfaction with every purchase made through our e-commerce platform. We understand that occasionally you may need to return a product or request a refund. This Return & Refund Policy outlines our procedures and guidelines for processing returns and refunds.
1. Returns
1.1 Eligibility:
- We accept returns for eligible products within 3 days from the date of delivery.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
1.2 Non-returnable Items:
- Some items are non-returnable, including perishable goods, personalized items, gift cards, etc.
1.3 Return Process:
- To initiate a return, please contact our customer service team at contact@hothath.com within the specified return period.
- Please provide your order number, details of the item(s) you wish to return, and the reason for the return.
- Once your return request is approved, we will provide you with instructions on how to proceed with the return.
1.4 Return Shipping:
- Customers are responsible for the return shipping costs unless the return is due to our error or a defective product.
- We recommend using a trackable shipping service to ensure that your returned item is received by us.
2. Refunds
2.1 We have no Refund policy:
- Once your returned item is received and inspected, in exchange we will send you another product you want to order again
3. Exchange
3.1 Exchange Policy:
- We currently do not offer exchanges. If you wish to exchange an item, you will need to return the original item following our return process and place a new order for the desired item.
4. Contact Us
If you have any questions about our Return & Refund Policy, please contact us at contact@hothath.com. Our customer service team is here to assist you and ensure that your shopping experience with Hothath is pleasant and hassle-free.